Common Thread - Zambia
2020

Frontline
Health Workers

How can we increase
their motivation in Zambia?

We were on our way to Zambia to run a Human Centred Design bootcamp with the PATH Living Labs team working on health worker motivation. And then Covid-19 happened. We had to quickly design a virtual curriculum to help this new PATH team get up to speed, without any human interaction - on our side or theirs.

 Common Thread - Zambia
 Common Thread - Zambia


Our Solution

In collaboration
with PATH

Pausing wasn’t an option: we had one week to retool our approach. Some of us had travel restrictions, others didn't. Participants were from 6 different countries and 4 different continents. We delivered our first-ever human centred design workshop completely virtually.

Data Data References

Zambia datas

Zambia has less than half the required WHO recommended workforce in all categories.

Zambia datas

Zambian doctors who emigrate to the US could earn up to 20 times more – or 5 times more in some other African countries.

Zambia datas

Over 1.2 million adults and children live with HIV. Nearly 8 out of 10 children are on antiretroviral treatment. Many health workers contract HIV and AIDS, contributing to health worker shortages.

Zambia datas

Better training and job stability incentivise health workers to remain in post, despite lower salaries. Many health workers would like more opportunities for career paths.

Zambia datas

Over the last three decades, life expectancy has declined from 58 to 45 years. Diseases like HIV/AIDS, malaria and tuberculosis have increased, and affect mothers’ and children’s life expectancy most.

Zambia datas

Nearly 60% of the population of Zambia live in extreme poverty - consuming too little nutritious food and making them susceptible to stunted growth, disease and premature death.

Map

 Common Thread - Map Zambia
 Common Thread - zambia

Everyone had a steep learning curve. We had to learn how to create a human connection between continents. Our partners had to trust us as we experimented with new ways of facilitation and training. We had to connect and coach without being in the room, and design tools and techniques that were resilient to technical difficulties. We took one of the first principles of HCD to heart: Fail Fast.

 Common Thread - zambia
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